Client Services Manager\n\nGuidant Global\n\nLondon (Hybrid + UK Travel)\n\nAre you looking for an opportunity to support building and embedding a programme from day one ?\n\nWe're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.\n\nThe Role\n\nAs Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance.\n\nYou will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW.\n\nThis is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.\n\nKey Responsibilities\n\nSupport the build and embedding of the programme from day one\nBe the day-to-day face of the programme across all levels of stakeholders within the business\nSupport implementation and ongoing optimisation of the solution\nManage supplier performance and governance\nDeliver against KPIs and commercial objectives\nSupport and contribute to team development\nAct as an escalation point for client issues\nIdentify and support growth opportunities\nVisit client sites regularly across UK (3-4 days per week)What We're Looking For\n\nExperience within the staffing sector (MSP, RPO, workforce solutions)\nStrong stakeholder management skills\nExperience supporting complex or multi-site accounts\nSupplier management experience\nCommercial awareness\nResilient, adaptable and comfortable working under pressure\nAbility to manage change and evolving priorities\nSector experience within engineering, facilities management, manufacturing, logistics or similar desirableWhy join Guidant Global?\n\nAlongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package:\n\nGenerous annual leave including birthday off and paid volunteering day\nPension and life assurance\nEmployee Assistance Programme and Calm app\nFlexible benefits including private medical, dental, healthcare cash plan and critical illness options\nEmployee discounts platform\nAdditional options including health assessments, travel insurance and EV schemeGuidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces.\n\nImpellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people-first culture, Impellam delivers inclusive, future-focused workforce solutions that help organisations secure mission-critical skills and achieve long-term growth.\n\nWe welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.\n\nYou are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role.
Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.\n\nWe genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity.
At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use
