Senior Ops ~ Lead - Delivery and Partner Performance

Senior Operations Lead – Delivery & Partner Performance

Department: Operations

Reports to: Director of Operations

Location: Hybrid – London HQ

Contract: Full-time

About Lean Kitchen Network

Lean Kitchen Network is a venture builder creating and scaling some of the UK’s most commercially successful and culturally relevant food brands.

We partner with companies like Heinz, PepsiCo, and Doritos to turn high-demand ideas into scalable, high-performing food concepts — operating across 300+ kitchens nationwide.

We’re building a new kind of food platform, combining brand, data, and operations to unlock growth at scale.

The Role

This is a senior, high-impact role with ownership of delivery performance across our partner network.

You’ll lead our Account Management function, own delivery revenue performance across platforms, and play a key role in shaping how Lean Kitchen scales.

This is about more than managing performance — it’s about owning one of the biggest growth levers in the business, driving partner success, and building the systems that take us to the next level.

What You’ll Do:

Own Delivery Performance (End-to-End)

• Own and drive delivery revenue performance across Uber Eats, Deliveroo, and Just Eat
• Identify and execute high-impact commercial levers (visibility, conversion, AOV, menu strategy, promotions)
• Consistently test, learn, and scale what works across the network
• Partner with Brand and Marketing to deliver campaigns that drive measurable growth

Drive Partner Success & Performance

• Engage directly with license partners to support, challenge, and improve performance
• Build strong relationships with operators, ensuring they feel supported and set up to succeed
• Hold partners accountable to brand and operational standards
• Use data to prioritise interventions and unlock growth across the network
• Optimise brand-partner fit, ensuring the right brands are in the right locations

Lead & Develop a High-Performing Team

• Lead, inspire, and develop a team of Account Managers
• Set clear targets across GSV, operational KPIs, and partner performance
• Build a high-performance, high-accountability culture
• Coach and develop talent as the function scales

Build Scalable Systems, Tools & Processes

• Develop SOPs, playbooks, and performance frameworks across 300+ sites
• Improve and standardise reporting, dashboards, and performance visibility
• Drive a data-led approach to decision making across operations
• Implement and optimise tools such as CRM systems (e.g. HubSpot), reporting platforms (e.g. Looker Studio), and internal dashboards
• Identify opportunities to use automation and AI to improve efficiency, consistency, and scalability
• Continuously evolve systems and processes to support future growth

Shape the Future of the Business

• Act as the Operations lead within LKN
• Feed partner and performance insights into product, brand, and growth decisions
• Contribute to how Lean Kitchen evolves its partner model and scales
• Bring ideas, challenge thinking, and operate as a senior leader within the business

What Success Looks Like (6–12 Months)

• Strong, sustained growth in delivery GSV across core brands
• Clear improvement in partner performance across the network
• A highly engaged, high-performing Account Management team
• Scalable systems, tools, and reporting embedded across operations
• Tangible impact on how the business drives performance and growth

What We’re Looking For

• 5+ years in multi-site hospitality, franchising, delivery operations, or partner performance
• Proven ownership of commercial and/or operational KPIs
• Strong understanding of delivery platforms and how to win on them
• Experience leading and developing high-performing teams
• Highly commercial — understands which levers drive revenue
• Strong systems thinker with experience improving processes and scalability
• Comfortable using data, dashboards, and tools to drive decisions
• Experience with CRM/reporting tools (e.g. HubSpot, Looker Studio) is a plus
• Interest in automation, AI, and using technology to improve operations
• Strong stakeholder management and communication skills
• Comfortable operating in a fast-paced, high-accountability environment

Why Join Lean Kitchen Network

• Own one of the most important growth levers in a fast-scaling business
• Work with leading brands and top operators across the UK
• Operate at real scale (300+ locations) with meaningful commercial impact
• High autonomy and real influence over how the business evolves
• Be part of a passionate, ambitious team — and have a lot of fun while doing it